TLG Certified Moderator
Previous Job History:
Joel's career spans over 25 years. He became the Director of Market Research at AT&T in 1984, where he headed an organization which performed hundreds of studies annually. He directed and executed studies influencing regulatory policies, determining new offerings, market segments, advertising programs, pricing and competitor issues. Joel was also responsible for all of the customer satisfaction measurements collected for consumer and business service business units.
After AT&T, Joel served as Senior Vice President of Guideline Research and Director of Strategic Planning at what is now Cingular Interactive. Since 1993, he has conducted executive interviews and focus groups with business and consumer customers covering topics from customer satisfaction to complex technology issues.
Joel holds several degrees, including a Master's in Advanced Management from Pace University, a Master's of Electrical Engineering from New York University and a Bachelor of Electrical Engineering from the City College of New York. He is a member of the American Marketing Association, the Qualitative Research Consultants Association, Eta Kappa Nu, the Institute of Electrical and Electronic Engineers, and has served as a trustee to the Marketing Sciences Institute